Refund & Returns Policy

Last updated: 13 June, 2026

Thank you for shopping at Epic Merch. We want you to be completely satisfied with your purchase. Please read our Refund & Returns Policy below carefully before placing an order.

1. Return Eligibility

To qualify for a return:

Items must be unused, unworn, and undamaged.
Items must be in the original packaging with all tags attached.
Items must be returned within 30 days of delivery.
A valid order number and proof of purchase must be provided.

2. Non-Returnable Items

We do not accept returns for:

Final sale or clearance items
Gift cards
Items damaged through misuse or normal wear

Please note: while our products feature unique artistic prints from our standard catalog, all items are eligible for return under the conditions in Section 1.

3. Return Process

To start a return:

Email us at [email protected] with your order number and reason for return.
Wait for return approval and shipping instructions from our customer service team (typically within 24 hours).
Ship the item back to the address we provide in the approval email.

Important:

We do not accept packages returned without prior approval.
Customers are responsible for return shipping costs unless the item is defective or we made an error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Return Address (EU customers): SIA Printful Latvia Bramju iela 5, Marupes nov. LV-2167, Latvia (Returns are processed and handled by our EU fulfillment partner.)

4. Damaged or Defective Items

If your item arrives damaged or defective:

Take clear photos of the item and the original packaging.
Contact us at [email protected] within 48 hours of delivery.
We will send a free replacement or issue a full refund — no return shipping cost to you.

There is no fee for returning defective items, and we cover all associated shipping costs.

5. Refunds

Once your return is received and inspected:

We will email you within 2 business days to confirm approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 3–7 business days.
Depending on your bank or card provider, it may take an additional 2–10 business days for the refund to appear on your statement.

Shipping fees are non-refundable, unless the return is due to our error or a defective product.

6. Exchanges

We accept exchanges if:

The item is unused and in original condition.
You contact us within 30 days of delivery.

You may exchange for:

A different color
A different style
A different size (subject to availability)

To request an exchange, email [email protected] with your order number and the desired replacement.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Check your bank account or card statement again.
Contact your bank or payment processor — processing times vary.
If your refund still has not appeared after 14 business days, contact us at [email protected] with your order number.

8. Order Cancellation

You may request to cancel your order within 12 hours of purchase by emailing [email protected] with your order number.

Orders that have already entered production or shipped cannot be canceled, but they remain eligible for return under Section 1 once delivered.

9. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection law, customers in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason. This right is in addition to our standard 30-day return policy.

To exercise this right, please contact [email protected] within the 14-day window.

10. Contact Us

For any questions about returns, refunds, or exchanges, please contact:

Email: [email protected] Response time: Within 24 hours on business days

Company: EPIC MERCH PTE. LTD 3 Coleman Street #03-24 Peninsula Shopping Complex Singapore 179804

This policy is governed by the consumer protection laws of Singapore and complies with applicable EU consumer rights regulations for our European customers.